Privacy Policy

VIRTUAL OASIS DIGITAL SOLUTIONS LTD (TRADING AS “DOG SOLUTIONS”) Effective Date: 01.18.2024

Welcome to Dog Solutions:

Thank you for being a valued part of our community at Virtual Oasis Digital Solutions Ltd, trading as “Dog Solutions” (“Company,” “we,” “us,” or “our”). Incorporated under the laws of England and Wales (company number 15420082), our registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

Our Commitment to Your Privacy:

Your privacy is not just a priority to us; it’s at the core of our business ethics and practices. We are dedicated to protecting your personal information and respecting your right to privacy. If you have any questions or concerns about our practices concerning your personal information, please feel free to reach out to us via our Contact Us form on our site or directly at info@dogsolution.org.

Understanding This Privacy Notice:

This Privacy Notice aims to explain in the simplest and clearest terms:

What information we collect from you.
How we use this information.
The rights you have in relation to your personal data.

We strongly encourage you to read this notice thoroughly. It’s designed to provide you with crucial information regarding your data rights and our data practices.

What Information Do We Collect?
How Do We Use Your Information?
Will Your Information Be Shared With Anyone
How Long Do We Keep Your Information?
How Do We Keep Your Information Safe?
Do We Collect Information From Minors?
What Are Your Privacy Rights?
Controls for Do-Not-Track Features
Do We Make Updates to This Notice?
How Can You Contact Us About This Notice

1. WHAT INFORMATION DO WE COLLECT?

A. Personal Information You Provide

At Dog Solutions, part of Virtual Oasis Digital Solutions Ltd, we value your privacy and are committed to transparency in our data collection practices. We collect personal information that you provide to us in various contexts, including but not limited to:

Account Registration: When you create an account with us.
Transactions: During purchase activities on our platform.
Communications: When subscribing to our newsletters or other communication services.
Engagement: While participating in contests, promotions, surveys, or providing feedback.
Support: Through any contact you make with us for inquiries or assistance.

This personal information encompasses:

Identifying Details: Such as your full name, date of birth, and gender.
Contact Information: Including email addresses, phone numbers, and postal addresses.
Financial Data: Transactional and payment information, necessary for processing purchases.
User Contributions: Any information you provide about your pets, preferences, or feedback.

B. Information Collected Automatically

As you interact with DogSolution.org, certain information is collected automatically, aiding us in improving our services and your experience:

Technical Data: Your IP address, browser specifications, and operating system.
Usage Insights: Information on how you navigate and interact with our site, including traffic and communication data.
Location Information: Geographical data inferred from your IP address or device settings.
Device Identifiers: Information about the device you use, like unique identifiers.

C. Methods and Technologies for Data Collection

Our approach to collecting this data involves:

Cookies and Tracking Technologies: We deploy cookies and similar technologies to understand user preferences and website interactions, which helps us tailor your experience.

D. Information from Third Parties

We also enrich our understanding of our users through:

Third-Party Sources: Receiving data from sources like social media platforms, marketing partners, and publicly available databases, which helps us offer more personalized services.

2. HOW DO WE USE YOUR INFORMATION?

A. Purpose of Processing Your Personal Data

At Dog Solutions, a part of Virtual Oasis Digital Solutions Ltd, we value the trust you place in us by sharing your personal information. We use this information primarily to enhance our business operations and to provide you with the best possible service. Our processing of your personal data is based on:

Legitimate Business Interests: We process information that is essential for the improvement and growth of our services, always ensuring that our interests do not override your rights and freedoms.
Contractual Necessity: When you engage with our services, we process your data as necessary to fulfill our contractual commitments to you.
Legal Compliance: We are committed to upholding the law. Where required, your data is processed in accordance with legal obligations.
Consent: In certain situations, we rely on your explicit consent to process your data. This consent is freely given and can be withdrawn at any time.

B. Specific Uses of Your Information

To be transparent about how your data is used, we outline the specific purposes:

Feedback and Communication: Your feedback is vital. We use your information to request feedback and manage our communication with you, aiming to enhance your experience with Dog Solutions.
Administrative Notices: Stay informed about key updates including changes to our terms, conditions, and policies, or the introduction of new features.
Service Security and Protection: We prioritize the security of our services, employing your data in fraud monitoring and prevention efforts.
Compliance and Legal Obligations: In adherence to legal requirements, we may use your information in legal proceedings or in response to lawful requests.
Marketing and Promotional Efforts: With your consent, we’ll send you marketing communications tailored to your interests. Remember, you can opt out at any time.
Targeted Advertising: In partnership with third parties, we may use your data to show you personalized advertising, enhancing your browsing experience.
Business Analysis and Improvement: To continuously improve, we analyze data to identify trends, assess campaign effectiveness, and enhance our website and services.

C. Your Consent and Opt-Out Options

Exercising Your Consent: We respect your right to control your data. If we rely on your consent for data processing, you’re free to withdraw this consent whenever you choose.
Opting Out: Should you wish to opt out of marketing communications, simply follow the unsubscribe instructions provided in those communications.

D. Data Storage, Anonymization, and Your Privacy

Storage Duration: We retain your personal information only for as long as necessary for the purposes outlined in this policy, taking into account legal and regulatory obligations.
Anonymization Practices: Where feasible, we anonymize your data, ensuring your privacy is safeguarded when your information is no longer needed for the purposes for which it was collected.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

A. Our Commitment to Your Privacy At Dog Solutions, we prioritize the protection of your personal information. We are transparent about our data sharing practices and comply with applicable data protection laws.

B. Legal Grounds for Data Sharing We share your information based on the following principles:

Consent: When you provide explicit consent for a specific sharing purpose.
Legitimate Business Interests: For purposes that serve our legitimate business operations, like enhancing our services or offering personalized products.
Contractual Obligations: To fulfill our contractual commitments to you.
Legal Compliance: When legal obligations necessitate data disclosure.
Protection of Vital Interests: To protect against fraud, threats to safety, or in legal matters.

C. Scenarios of Data Sharing Your personal data may be shared in these specific instances:

Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or serving our users. They are obligated to keep your information confidential.
Business Transitions: In case of a merger, acquisition, or asset sale, your personal information may be part of the transferred assets.
Legal Requirements: We may disclose your information to authorities when required by law or to protect our rights, property, or safety.
Aggregated Data: We may share non-identifiable aggregated data with business partners or for public relations purposes.

D. International Data Transfers Your data may be transferred to and processed in countries outside of your residence. We ensure all international transfers adhere to the same level of privacy protection as provided in your country.

E. User Rights and Control You have the right to:

Opt-Out: Choose not to share certain data or withdraw consent for specific data uses.
Access and Control: Request access to your data or ask us to correct, update, or delete your personal information.
Data Portability: Where applicable, request the transfer of your data.

For exercising these rights or if you have concerns about how we share your data, please contact us at [Insert Contact Information].

4. HOW LONG DO WE KEEP YOUR INFORMATION?

A. Duration of Data Retention

At Dog Solutions, we retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, as detailed in this privacy notice. This includes the duration required for satisfying any legal, accounting, or reporting requirements.

B. Criteria for Determining Retention Periods

Our data retention periods are based on several factors, including:

The necessity of data for providing our services and operating our business.
Compliance with legal obligations (e.g., tax and accounting requirements).
The resolution of disputes and enforcement of our agreements.

C. Data Deletion and Anonymization

Upon the expiration of the retention period, we will either delete or anonymize your personal information. In cases where deletion is not immediately possible (for example, because the data is in backup archives), we will securely store the information and isolate it from further processing until deletion can be achieved.

D. Specific Retention Periods

Retention periods may vary based on the type of data and the purpose for which it is processed. Categories such as audit records, contracts, customer records, and employee records are retained in alignment with legal and business requirements.

5. HOW DO WE KEEP YOUR INFORMATION SAFE?

A. Security Strategies

We are committed to protecting your personal data through robust organizational and technical security measures, including:

Encryption of data in transit and at rest.
Regular cybersecurity assessments and updates.
Access controls to limit data access to authorized personnel only.

B. Limitations of Security Measures

While we strive to ensure the security of your data, no system is infallible. The transmission of information via the internet cannot be guaranteed to be completely secure.

C. Breach Response Plan

In the event of a data breach, we have a comprehensive incident response plan to promptly address and mitigate any potential harm.

6. DO WE COLLECT INFORMATION FROM MINORS?

A. Age Restriction Policy

DogSolution.org does not target or knowingly collect personal information from individuals under the age of 18.

B. Representations and Parental Consent

By using our website, users affirm they are at least 18 years old, or are the parent/guardian consenting on behalf of a minor.

C. Response to Data Collection from Minors

If we become aware that we have collected personal information from a minor without verification of parental consent, we will take steps to remove that information from our servers.

7. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: In certain regions, such as the European Economic Area (EEA) and the United Kingdom (UK), you have rights that provide greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the EEA and UK), you have specific rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are processing your personal information based on your consent, you have the right to withdraw it at any time. Please note, however, that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted on lawful processing grounds other than consent.

If you are a resident in the EEA or UK and believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data protection/bodies/authorities/index_en.htm.

If you are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

GENERAL DATA PROTECTION REGULATION (GDPR)

If you’re within the European Economic Area (EEA), DogSolution’s collection and use of personal information detailed in this Privacy Policy is contingent on the data gathered and the context of its collection.

DogSolution may process your Personal Data for the following reasons:

Contractual necessity
Granted consent
Legitimate interests not overridden by your rights
Payment processing
Legal compliance

Retention of Data

DogSolution will hold your Personal Data as long as necessary for the purposes outlined in this Privacy Policy, including to meet legal requirements, resolve disputes, and enforce our policies.

DogSolution also keeps Usage Data for internal analysis. This data is retained for a shorter period unless it’s needed to enhance security, service functionality, or we’re legally bound to keep it longer.

Transfer of Data

Your information, including Personal Data, may be stored on computers outside your state, province, or country, where data protection laws may vary.

Your consent to this Privacy Policy, followed by your information submission, signifies your agreement to that transfer.

DogSolution will ensure that your data is securely managed in alignment with this Privacy Policy and no transfer of your Personal Data will occur to an entity or country lacking proper data security measures.

Disclosure of Data – Legal Obligations

DogSolution may disclose your Personal Data if necessary to:

Fulfill a legal requirement
Safeguard DogSolution’s rights or property
Prevent potential wrongdoing in connection with the Service
Ensure the safety of Service users or the public
Guard against legal liability

Security of Data

The security of your data is critical to us, but no internet or electronic storage method is 100% secure. We aim to protect your Personal Data using acceptable commercial methods, but absolute security cannot be guaranteed.

Your GDPR Rights

EEA residents have specific data protection rights. DogSolution intends to take reasonable steps to permit you to modify, delete, or limit the use of your Personal Data.

You have the right to:

Access, update, or delete your information
Rectification if your information is incomplete or incorrect
Object to our processing of your Personal Data
Restriction on processing your information
Data portability
Withdraw consent at any time, given we relied on your consent for processing Identity verification may be required to fulfill these requests.

Complaints about our collection and use of your Personal Data can be directed to your local data protection authority in the EEA.

For EEA or UK residents who believe we’re unlawfully processing your personal information, you can complain to your local data protection supervisory authority. Their contact details can be found at: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm. For residents in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

8. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

9. DO WE MAKE UPDATES TO THIS NOTICE?

A. Commitment to Compliance and Relevance

Dog Solutions, is committed to maintaining a Privacy Policy that is compliant with relevant laws and reflects our current data processing practices. Consequently, we may update this Privacy Policy periodically.

B. Notification of Changes

Revision Date: Each update will be accompanied by a revised date at the top of this notice, indicating when the changes were made.
Notification Method: In the event of significant changes to our Privacy Policy, we will inform you either through a prominent notice on our website or via direct communication, such as an email.
Effectiveness of Changes: Updates to this notice are effective as soon as they are posted on our website.

C. Encouragement to Review Policy

We encourage you to regularly review this Privacy Policy to stay informed about our information practices and the ways you can help protect your privacy.

10. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

A. For Inquiries and Feedback

For any questions, comments, or concerns about our Privacy Policy, or if you need to update, delete, or change any personal information we hold, you are encouraged to contact us.

B. Contact Details

Email: You can reach us at info@dogsolution.org for any privacy-related inquiries.
Mailing Address: Alternatively, you can contact us by mail at our registered office address: Virtual Oasis Digital Solutions Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, England.